If you're a small business owner, advertiser, or developer on Facebook, Instagram, or WhatsApp, you may have faced challenges such as:
• Ad delivery issues
• Disabled Facebook pages
• Hacked Instagram or Facebook pages
• Unusual account activity
• Banned, restricted or suspended advertising account
• Account ownership issues
• Meta bugs
• Disappearing Instagram pages
• Instagram page not appearing in search
• Instagram or Facebook location hidden
• Instagram account shadow banned
In such cases, you might want to contact Facebook/Meta for support. In this article, we'll provide tips on how to contact Meta Business support.
The good news is that Facebook/Meta now offers direct support chat for "professional" customers. However, if you're a private user, you won't have access to this feature. Although the support chat mainly focuses on ad and payment support, it can usually help you with typical account and ad problems or guide you in the right direction.
To start a live-support chat, you need to log in to your business account and access the official Meta Business Help Center here.
There, you can select the affected account, fill in the details of your problem, and start a chat with Meta Support.
However, note that operators can only help you with basic issues, and for more complex problems, they may redirect you to the right department or person.
Apart from the live chat feature, Facebook's official help page offers classic help pages in the form of FAQs. You can fill out forms and submit them, but be prepared to receive prefabricated email templates as a response, and it may take a while before someone contacts you.
In conclusion, contacting Meta Business support for small businesses on Facebook, Instagram, and WhatsApp can be challenging, but with the live chat feature and help pages on the official Meta Business Help Center, you can seek solutions to common issues.
As a digital agency, we have a unique window of communication between ourselves and Meta, allowing us to escalate issues further than other Meta users. Contact us today if you’re in need of account troubleshooting.